Part-timeSeptember 2024 - March 2025
Dr. Rossali Pilapil-Lee Clinic
Clinical IT Support Specialist
IT support at a community family-practice clinic, working at the intersection of healthcare and technology. I kept the clinic's systems running for the medical team and patients, with my biggest impact coming from modernizing the OSCAR EMR electronic medical records system.
OSCAR EMR optimization
- Designed and shipped a custom extension for OSCAR EMR, transforming a dated interface into a modern, intuitive, and navigable tool.
- The upgrade measurably streamlined clinic workflows and improved the day-to-day experience for both staff and patients.
Operations & data
- Provided daily technical support — troubleshooting hardware, software, and network issues to keep the clinic running smoothly.
- Managed data organization and reporting, turning raw patient information into accessible formats that support clinical decision-making.
- Worked closely with the head physician and staff to identify and roll out practical tech solutions.
Stack
OSCAR EMR · custom extensions · technical support · data management