Part-timeSeptember 2024 - March 2025

Dr. Rossali Pilapil-Lee Clinic

Clinical IT Support Specialist

IT support at a community family-practice clinic, working at the intersection of healthcare and technology. I kept the clinic's systems running for the medical team and patients, with my biggest impact coming from modernizing the OSCAR EMR electronic medical records system.

OSCAR EMR optimization

  • Designed and shipped a custom extension for OSCAR EMR, transforming a dated interface into a modern, intuitive, and navigable tool.
  • The upgrade measurably streamlined clinic workflows and improved the day-to-day experience for both staff and patients.

Operations & data

  • Provided daily technical support — troubleshooting hardware, software, and network issues to keep the clinic running smoothly.
  • Managed data organization and reporting, turning raw patient information into accessible formats that support clinical decision-making.
  • Worked closely with the head physician and staff to identify and roll out practical tech solutions.

Stack

OSCAR EMR · custom extensions · technical support · data management